A direct debit ran AND I paid the same invoice manually 

If you wish to pay an invoice early, the simplest method is to bring forward the direct debit (dd) repayment date in your portal. You can change this from your Funded invoices tab by locating the invoice and using the calendar icon to change the repayment date.

Dds need at least 1 business day notice to be cancelled, and can only be cancelled if proof of a manual payment has been provided to Fundtap.

To avoid double payment: Always speak to Fundtap before making a manual payment so the team can advise the next steps.

If a double payment has already occurred, contact info@fundtap.co