Can I cancel or reschedule my direct debit?

How can I reschedule a direct debit?

You can reschedule a direct debit in the portal. The following options are available:

• Bring the payment forward to an earlier date.
• Extend by up to 7 days.
• Extend by up to 14 days — available once you have successfully completed 2 invoice finance funding cycles.

Extensions must be requested at least 1 business day before the original due date. Once a direct debit has been submitted to GoCardless for processing, it cannot be cancelled or amended.

How do I request an extension beyond the standard limit?

Any extension beyond the standard period must be requested in writing to info@fundtap.co, including proof of customer delay.