How do I change the bank account for my direct debits?

To change your direct debit bank account on Fundtap, you must complete a short identity verification process for security. Follow the steps below:

1. Email info@fundtap.co to request the change, and send a bank statement showing the new account number and account name. The account name must match your business name
2. The Fundtap team will call you on your registered phone number to verify the request before proceeding.
3. Fundtap will issue a new GoCardless mandate link via email for you to complete.
4. Once the mandate has been completed, your bank account details will be updated for future funding
5. If you use accounting software, ensure that your bank account has been correctly added to it also

Once the mandate is active, the new bank account will be used for all future direct debits. Please note that this process typically takes 1–2 business days to complete.