I accepted a quote but haven't received the money

Why haven't my funds arrived after accepting a funding quote?

Funds are typically paid into your account within hours of an approved submission. If yours haven't arrived, the most likely causes are:

• you are a new customer and your account has not yet been reviewed and approved;
• the quote was not accepted and you have not sent the invoice to Fundtap;
• the submission was made after the cut-off time;
• there is an overdue balance, a pending automatic repayment requires clearance;
• an outstanding query needs resolution.

Work through the checklist below to identify the cause.

If you accepted a funding quote but the funds haven't arrived, check the following:

• Confirm the invoice is displaying on your Funded tab in the portal.
  
  If the invoice is not on the Funded tab, it will still be on your To Fund tab which means  you have not yet accepted the quote and the invoice has not been submitted to FundTap for processing. Return to your invoice list and accept the funding quote to proceed.
  
  If the invoice is on the Funded tab, check the status shown next to it. A status of Pending means your submission is queued for review, while Approved means it has been approved and funds are being prepared for release. In both cases, funds have not yet been transferred to your account.
• Is this your first time funding with Fundtap? If so, your accound needs to be reviewed and approved first before we can provide you funds. You will receive a phonecall or email within 24 business hours to discuss your application. Only once your account has been approved will invoices be reviewed and funded.
• Was it submitted before the 5:00 pm cut-off? The cut-off is 5:00 pm New Zealand time (NZT) for NZ businesses and 5:00 pm Australian Eastern time (AEST/AEDT) for AU businesses. Submissions after this time are processed the next business day. FundTap does not process funds on weekends or public holidays.
• Is there an overdue balance on your account? Any outstanding overdue amounts on your account will pause the processing of new funding until they are resolved.
• Is there funding currently processing on your account? If you have a direct debit scheduled for today, or one that has recently processed, we may need these to clear before we can process funds. To speed up this process, send us a screenshot showing the repayment leaving your bank account.
• Is there an outstanding query? If we have any questions or require updated documentation, we will reach out by email. Funds cannot be processed until these items are resolved.

If funds haven't arrived by the next business day and none of the above steps apply, contact our support team at info@fundtap.co and include your invoice number and business name so we can investigate promptly.