I accepted a quote but haven't received the money

If you accepted a funding quote but the funds haven't arrived, check the following:

1. Was the quote fully accepted? Confirm the invoice is displaying on your Funded tab in the portal.
   
   If the invoice is not on the Funded tab, the quote has not been accepted and the invoice has not been sent to FundTap for processing.
   
   If the invoice is on the Funded tab, check the status shown next to it. A status of Pending or Approved means funds have not yet been released.
2. Was it submitted before 5:00pm (New Zealand time for NZ businesses, Australian Eastern time for AU businesses)? Submissions after the cutoff are processed the next business day. FundTap does not process funds on weekends or public holidays.
3. Is there an overdue balance on your account? Outstanding overdue amounts can hold up new funding.
4. Is there funding currently processing on your account? If you have a direct debit scheduled for today, or one that has recently processed, we may need these to clear before we can process funds. Providing proof of the repayment leaving your bank account via screenshot can speed up this process.
5. Is there an outstanding query? If we have any questions or required updated documentation on your account we will request these by email, and will not be able to process funds until they have been cleared.

If funds haven't arrived by the next business day, email info@fundtap.co