I payed manually and asked to cancel my DD but it still ran — why?

How do I cancel a direct debit?

If you need to cancel a direct debit or make a repayment outside your scheduled direct debit, contact FundTap before taking any action so we can advise on the best course of action.

To cancel a direct debit, FundTap requires at least 1 full business day's notice before it is submitted to GoCardless. Once submitted to GoCardless, a direct debit cannot be recalled.

Keep the following in mind to avoid a failed cancellation:

• Cancellation requests made outside business hours cannot be acted on until the next business day, so a repayment made outside your scheduled direct debit the day before it is due to process may not leave enough time to cancel it.
• To pay early, log in to your FundTap portal and reschedule the direct debit to an earlier date — this is the most reliable approach. If you cannot locate this option, contact us before the required notice period expires.
• Contact us before making a repayment outside your scheduled direct debit so we can advise on the best course of action.

If you wish to pay early, the most effective approach is to move the direct debit date forward directly in your portal.

Please contact us before making a manual repayment so we can advise on the best course of action.