I payed manually and asked to cancel my DD but it still ran — why?

Cancelling a direct debit

Once a direct debit has been submitted to GoCardless, it cannot be recalled. Fundtap requires at least 1 full business day's notice before the direct debit is submitted to GoCardless in order to cancel it in time.

If you notify us of a manual payment and request a direct debit cancellation outside of business hours, the Fundtap team will not be able to take action until the next business day. This means that a manual payment made the day before a direct debit is scheduled to process may not leave enough time to cancel it.

If you wish to pay early, the most effective approach is to move the direct debit date forward directly in your portal.

Please contact us before making a manual repayment so we can advise on the best course of action.