I was charged an overdue fee, is this correct?

What happens if a direct debit is dishonoured?

If a direct debit is dishonoured, FundTap will apply an overdue fee. If you know in advance that you cannot meet a direct debit obligation, contact FundTap as early as possible to discuss your options and request a repayment date extension.

What should you do if you cannot meet a direct debit?

Early communication before payments are missed allows FundTap to understand your situation and work with you to reduce additional fees. Take the following steps:

1. Email info@fundtap.co before the payment due date.
2. Explain your situation and request a repayment date extension.
3. Work with FundTap to agree on a revised repayment arrangement.

If you know in advance that you are going to be unable to meet a direct debit obligation, email info@fundtap.co to discuss, and see whether a repayment date can be extended.