My direct debit bounced — what do I do?

What happens when a direct debit fails?

When a direct debit fails, FundTap will notify you by email and your account will accrue overdue fees until the balance is settled. The failed debit cannot be retried automatically — you will receive a Payment Failure email with details on how to make a payment. Any applicable overdue fees will also be shown via the link in that email.

You can also view fees owing on any overdue invoice at any time in your FundTap portal.

How do I repay an overdue invoice?

To repay an overdue invoice, use the bank account details in your Payment Failure email, quote your FT reference number as the payment reference, and send proof of payment to FundTap to confirm the repayment.

1. Locate the bank account details provided in the Payment Failure email.
2. Make your payment using those bank account details, quoting your FT reference number (e.g. FT12345) as the payment reference.
3. Send proof of payment to info@fundtap.co or upload it via the link in the Payment Failure email. The proof must show: the payment amount, the date, that funds have left your account, and the resulting balance.

Can I submit new invoices while my account is overdue?

New invoices cannot be processed for funding while your account has overdue amounts. Once all overdue invoices are repaid and proof of payment is confirmed, your account will be reactivated for new invoice finance submissions.