My direct debit bounced — what do I do?

What happens when a direct debit fails?

A failed direct debit cannot be retried automatically. You'll receive a Payment Failure email with details on how to make payment. Additional overdue fees will apply and are visible via the link in the email.

Alternatively, your Fundtap portal will display the fee owing on any overdue invoice, at any time.

How do I repay an overdue invoice?

1. Use your FT reference number (e.g. FT12345) as the payment reference.
2. Make your payment to the bank account details provided in the Payment Failure email.
3. Provide proof of payment to info@fundtap.co or by uploading to the link in the 'Payment Failure' email. The proof must show the payment amount, date, that funds have left your account and the subsequent balance.

Can I submit new invoices while my account is overdue?

New invoices cannot be processed for funding while your account has overdue amounts.