My direct debit bounced — what do I do?

A failed direct debit cannot be retried automatically. You'll receive a 'Payment Failure' email with details on how to make payment. Additional overdue fees will apply and will be visible by clicking through the link in the email.

Alternatively, your Fundtap portal will display the fee owing on any overdue invoice, as at today.

1. Use your FT reference number (e.g. FT12345) as the payment reference
2. Provide proof of payment to info@fundtap.co or by uploading to the link in the 'Payment Failure' email. The proof must show the payment amount, date, that funds have left your account and the subsequent balance.

New invoices are unable to be processed for funding while your account has overdues.