My extension request was declined — why?

An extension request may be declined for one of the following reasons:

1. Existing overdue invoices — other invoices on your account are overdue
2. Direct debit already submitted to GoCardless — the payment has already been locked in and cannot be changed
3. Length of extension - invoices cannot be funded for more than 60 days
4. Credit Manager declined — the request was not approved at the credit level

If your request is declined then your direct debit will run on the scheduled repay date that displays in your Fundtap portal.