My extension request was declined — why?

There are four reasons a repayment extension request may be declined:

1. Existing overdue invoices — other invoices on your account are overdue
2. Direct debit already submitted to GoCardless — the payment has already been submitted and cannot be modified
3. Length of extension — the requested extension would take the invoice beyond the maximum 60-day total funding period
4. Declined by the Credit team — your request was reviewed and not approved by our Credit team

If your extension request is declined, your direct debit will run on the scheduled repayment date shown in your Fundtap portal. If you have questions about a declined request, contact our support team.