My extension request was declined — why?

A repayment extension request may be declined for one of the following reasons:

1. Existing overdue invoices — other invoices on your account are overdue
2. Direct debit already submitted to GoCardless — the payment has already been locked in and cannot be changed
3. Length of extension — invoices cannot be extended beyond 60 days total funding
4. Credit Manager declined — your request was not approved by our Credit team

If your extension request is declined, your direct debit will run on the scheduled repayment date shown in your Fundtap portal. If you have questions about a declined request, please contact our support team.