The portal shows funded but I haven't received the money

Invoice shows as funded but funds haven't arrived

If your invoice shows as funded in the Fundtap portal but the money has not appeared in your bank account, follow these troubleshooting steps:

1. Wait for the transfer to clear. Bank transfers can take up to 24 hours depending on your bank. If you submitted an invoice for funding after midday, funds may not arrive until the next business day. Note that weekends and public holidays are not considered business days.
2. Check the bank account on your invoices — confirm it is accurate and matches the account where you're expecting the funds
3. Check whether you have received your funding confirmation email — this outlines the amount you will receive and is usually sent when the transaction is submitted to your bank for processing.
4. Check with your bank — funds may be pending or processing

If funds still haven't arrived by the next business day, contact the Fundtap support team at info@fundtap.co and include your FT reference number (visible on your invoice or in the portal) so we can investigate promptly. You can also reach us via the live chat in the Fundtap portal.