The portal shows funded but I haven't received the money

Invoice shows as funded but funds haven't arrived

If the portal shows an invoice as funded but funds haven't arrived in your bank account:

1. Bank transfers can take up to 6 hours, depending on your bank. If you submitted an invoice for funding after midday, funds may not arrive until the next business day.
2. Check the bank account on your invoices — confirm it is accurate and matches the account where you're expecting the funds
3. Check whether you have received your funding confirmation email by email - this outlines the amount you will be receiving and is usually sent when transactions are sent to the bank for processing
4. Check with your bank — funds may be pending or processing

If funds still haven't arrived by the next business day, contact our support team at info@fundtap.co and include your FT reference number so we can investigate promptly.