The portal shows funded but I haven't received the money

Why does my invoice show as funded but funds haven't arrived?

An invoice marked as funded in the FundTap portal means the payment has been submitted to your bank, but bank transfers can take up to 24 hours (or until the next business day if submitted after midday). If the funds have not appeared yet, follow the steps below to identify and resolve the delay.

What should I check if my funds haven't arrived?

Work through the following steps in order to identify the cause of the delay.

1. Check the bank account on your invoices — confirm it is accurate and matches the account where you're expecting the funds.
2. Check whether you have received your funding confirmation email — this outlines the amount you will receive and is usually sent when the transaction is submitted to your bank for processing.
3. Wait for the transfer to clear — bank transfers can take up to 24 hours depending on your bank. If you submitted an invoice for funding after midday, funds may not arrive until the next business day. Note that weekends and public holidays are not considered business days.
4. Check with your bank — contact your bank directly to ask whether the funds are pending or processing on their end.

What should I do if funds still haven't arrived by the next business day?

If funds still haven't arrived by the next business day, contact the FundTap support team using one of the options below:

• Email info@fundtap.co and include your FT reference number (visible on your invoice PDF or under the Invoices section of the FundTap portal, listed alongside each funded invoice) so the team can investigate promptly.
• Use the live chat in the FundTap portal.