Understanding Payment Confirmation Updates

What is a payment confirmation?

FundTap does not receive real-time payment confirmation from our direct debit provider. If you want to draw down more funding, we may ask you to confirm a previous repayment by sending a screenshot of your bank account showing:

• The funds leaving your account
• Your closing balance

How are payment confirmation updates handled?

Once we receive your payment confirmation, we will update your account shortly afterward. If we do not request confirmation, your payment is usually reconciled the next business day, although processing delays can extend this to up to 3 business days.

What should I do after making a payment?

If you have already made a payment, send us your payment confirmation or proof of payment. If you have uploaded a new invoice for funding, we will update your account once we confirm the payment.

How long does it take for the account to update?

• Usually: the next business day
• In some cases: up to 3 business days

What if the payment does not appear on the account yet?

Note that processing may take longer over weekends or public holidays.