Updating Your Account Details After Setup

How do I request a change to bank account details?

To change bank account details, you must provide verbal confirmation by phone and either direct approval from the director or a signed director’s resolution authorising the change. A recent bank statement or proof of the new bank account name and number is also required, along with a new direct debit mandate.

What information is required?

The change request must include:

• A verbal confirmation by phone that the bank account is being changed
• Approval from the director, or a signed director’s resolution authorising the change
• A recent bank statement or proof of the bank account number and name
• A completed new direct debit mandate

Does the process change if only the account number changes?

No. The same process applies even if the bank is the same and only the account number is changing.

What should the new bank account match?

The new bank account must correspond with the bank number listed on all funded invoices moving forward.

What happens next?

Once the required information is provided, the change process can be started.