Verifying your identity

FundTap verifies your identity using APLYiD before providing a financial product, as required by New Zealand and Australian law. The check takes about five minutes and is completed on your phone using a QR code, your photo ID, and a short face video.

You need:

• A current (unexpired) driver licence or passport.
• A smartphone with a working camera.

How does the identity verification process work?

1. Open the Verify Identity step. A QR code appears.
2. Point your phone camera at the QR code and open the link it shows.
3. Follow the APLYiD instructions. You photograph your ID and take a short video of your face.

Leave the FundTap page open on your computer. It updates automatically when APLYiD reports back — you do not need to refresh. This usually happens within one minute of completing the check on your phone.

Troubleshooting

What should you do if your phone will not scan the QR code?

If the camera app is not recognising the QR code, try holding the phone further back, or open your camera app directly rather than through another app.

If scanning still does not work, select Can't scan the QR code? Send link to mobile, enter your mobile number and select Send. We text you the same link. Select Back to QR code to return to the code.

Why will the number field not accept your number?

Only New Zealand and Australian mobile numbers work here. A landline or an overseas number will be rejected. New Zealand mobiles start 02, Australian mobiles start 04.

The text message has not arrived

Wait a couple of minutes, then select Send again. Check the number you entered. If it still does not arrive, use the QR code instead, or email us at info@fundtap.co to request the link.

What should you do if the page still says the step is not done?

The page checks APLYiD in the background and updates on its own, but it can take up to a minute after you finish on your phone. If it has been longer than two minutes, refresh the page. If it is still not showing as complete after refreshing, contact us — do not start the check again, as this may cause a duplicate submission.

What if my ID check failed?

The usual causes are:

• Glare or a shadow across the photo of your ID.
• An expired driver licence or passport.
• The name on your ID not matching the name on your FundTap account.

Try again in better light, holding the document flat on a plain, dark surface to reduce glare. Make sure your face is clearly visible and evenly lit for the video step. If it fails a second time, email info@fundtap.co and include a brief description of which step failed.

What if you do not have a driver licence or passport?

Contact us at info@fundtap.co and we will find an alternative way to verify your identity.

Why is your What You Agree To step grey?

That step stays locked until this check is finished. Your funding documents are prepared with the legal name from your ID, so we cannot produce them before the check completes. Finish here first.

What happens to your personal information after the check?

FundTap does not store images of your ID or your face video after verification is complete. All personal data collected during the check is encrypted in transit and at rest. APLYiD retains your information only for as long as required by applicable law and its own privacy policy. You can review APLYiD's privacy policy at aplyid.com/privacy for full details.