Verifying your identity

Under NZ and Australian Law, we must confirm who you are before we can provide a financial product. We use APLYiD, a specialist identity service. The check runs on your phone and takes about five minutes.

You need your driver licence or passport, and a phone with a camera.

1. Open the Verify Identity step. A QR code appears.
2. Point your phone camera at the QR code and open the link it shows.
3. Follow the APLYiD instructions. You photograph your ID and take a short video of your face.

Leave the FundTap page open. It updates by itself when APLYiD reports back — you do not need to refresh.

Troubleshooting

Your phone will not scan the QR code

Select Can't scan the QR code? Send link to mobile, enter your mobile number and select Send. We text you the same link. Back to QR code returns to the code.

If the camera app is not recognising it, try holding the phone further back, or open your camera app directly rather than through another app.

The number field will not accept your number

Only New Zealand and Australian mobile numbers work here. A landline or an overseas number will be rejected. New Zealand mobiles start 02, Australian mobiles start 04.

The text message has not arrived

Wait a couple of minutes, then select Send again. Check the number you entered. If it still does not arrive, use the QR code instead, or ask us for the link by email.

The page still says the step is not done

The page checks APLYiD in the background and updates on its own, but it can take a minute after you finish on your phone. If it has been longer than that, refresh the page. If it is still not showing as complete, contact us — do not start the check again.

Your ID check failed

The usual causes are:

• Glare or a shadow across the photo of your ID.
• An expired driver licence or passport.
• The name on your ID not matching the name on your FundTap account.

Try again in better light, holding the document flat. If it fails a second time, email info@fundtap.co.

You do not have a driver licence or passport

Contact us. 

Your What You Agree To step is grey

That step stays locked until this check is finished. Your funding documents are prepared with the legal name from your ID, so we cannot produce them before the check completes. Finish here first.

What happens to your information

All personal data is encrypted. APLYiD does not keep your information for longer than its privacy policy allows.