What if my client hasn't paid and the direct debit is about to run?

If your client hasn't paid you and a direct debit is approaching, act as early as possible. Here's what to do depending on your timing:

If you have 1+ business day before the repay date

• Automatic self-service: Move the repay date date forward in your customer portal. From your My Invoices page select the Funded tab, then change the Repay Date. The date can be moved out up to 7 days from the original due date, or 14 days once you have completed 2 successful funding rounds. 
• Longer extension needed: Email info@fundtap.co with your FT number, your requested new date, and the reason for the extension. If your customer's payment will be more than 14 days late, we will require written confirmation of correspondence between you and your customer. 

If today is the repay date, or it is outside of business hours and repay date is tomorrow

If it is outside business hours and your direct debit is scheduled to process the following day you will only be able to make changes in the portal to extend it by up to 7 days, or 14 days after 2 successful funding rounds.

If your repay date is today, then your direct debit will have been sent to our direct debit provider and will be scheduled to run this evening. Please email info@fundtap.co as soon as possible to discuss your options.

If the direct debit dishonours, you'll receive an automated email with next steps for making a manual payment. Dishonoured payments incur additional overdue fees — to avoid or minimise these, get in touch with us as soon as you know there may be delays in repayment.