Why does my portal balance look different to expected?

Why does my Fundtap portal balance look unexpected?

If your Fundtap portal balance looks unexpected, it is most commonly caused by a payment that has not yet been reconciled or by daily fees that are still accruing. Check the two reasons below before contacting support.

• Recent payments not yet reconciled: Direct debits can take up to 3 business days to appear as reconciled in your portal; your FundTap portal will be updated once GoCardless has confirmed receipt. Manual payments confirmed by FundTap are typically reconciled within 1 business day.
• Daily fees accruing: If you have extended your repayment date, or missed an automatic repayment, FundTap fees will accrue each day until the invoice is repaid. Please make payment promptly to limit these.

If you've checked these and believe there's a genuine error, email info@fundtap.co with your  FT numbers affected.