Why was my invoice declined or not approved?
There are several reasons an invoice may not be approved for funding:
- Overdue balance — you have an existing overdue amount that needs to be cleared first. To see an up-to-date amount of what you have owing today, from your My Invoices dashboard select the Funded tab, then Due Now.
- Facility limit exceeded — funding this invoice (or a portion of it) would push your total funded amount over your credit limit. To resolve this, wait for existing funded invoices to be repaid, or contact info@fundtap.co to discuss increasing your facility limit.
- Due date too far out — Fundtap does not fund invoices with a due date more than 60 days away.
- Below minimum size — Fundtap does not fund invoices under $300.
- Voided or deleted — the invoice has been voided or deleted in your accounting software after submission
- Duplicate invoice - the invoice submitted is a duplicate of one that has already been funded
- Conditional invoices — Fundtap advances funds against an existing receivable. Invoices must be issued for work already completed where payment in full is guaranteed.
- Related parties - Fundtap is unable to fund invoices to related parties on your account, such as other companies owned by directors or shareholders.
- Updated documents required — your account needs updated documentation. Contact info@fundtap.co to find out what is required.
- Credit requirements — your account does not currently meet our credit requirements. Email info@fundtap.co for more information.
If you're not sure why a specific invoice was declined, email info@fundtap.co and we'll help you sort it out.