Why was my invoice declined or not approved?
There are several reasons an invoice may not be approved for funding:
- Overdue balance — you have an existing overdue amount that needs to be cleared first. To see an up-to-date amount of what you have owing today, from your My Invoices dashboard select the Funded tab, then Due Now.
- Facility limit exceeded — funding the invoice or a portion of would push your total funded amount over your credit limit
- Due date too far out — Fundtap does not fund invoices with a due date more than 60 days away
- Below minimum size — invoices under $300 are automatically excluded
- Voided or deleted — the invoice has been voided or deleted in your accounting software after submission
- Duplicate invoice - the invoice submitted is a duplicate of one that has already been funded
- Conditional invoices - Fundtap can only provide funds against invoices issued for work already completed where payment in full is guaranteed
- Related parties - Fundtap is unable to fund invoices to related parties on your account, such as other Companies owned by Directors or Shareholders
- Updated documents required — your account needs refreshed documentation
- Credit requirements - your account has not met our credit requirements to provide funds
If you're not sure why a specific invoice was declined, email info@fundtap.co