FundTap Privacy Policy

How we protect your information

To protect your privacy, our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, who are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted when it is sent to us.

What we collect and why

We collect the information you give us when you apply for and use FundTap, such as your name, contact details, identity documents, and details of your business's directors and guarantors. With your permission, we also collect information from your accounting software and your bank. We also collect information about you from credit reporters and identity verification services. You don't have to give us personal information, but if you don't, we may not be able to fund your invoices.

The personal information you provide to us is collected and may be used to improve our website to better serve you, for communicating with you, for statistical analysis, to ask for ratings and reviews of services or products, for the supply of products and services to you, credit checks, preventing fraud, meeting our legal obligations, research and development, and to follow up with you after correspondence.

Automated decisions

We use computer programs to help make some decisions about funding. Our credit model uses information from your accounting software, your bank activity, credit reports about your business and its directors or guarantors, and the identity details you give us. It gives each invoice a risk score.

• Decisions made by the program alone: some very low-risk invoices are approved automatically, and some very high-risk invoices are declined automatically.
• Decisions the program helps make: for everything else, a person in our credit team reviews the application and makes the final call. The score is a key input.
• We also use automated checks to verify identity and detect fraud.

If you'd like a person to review a decision about you, contact our Privacy Officer at info@fundtap.co.

Credit reporting

When you apply, we may ask Centrix (New Zealand) or Equifax (Australia) for credit information about your business and its directors or guarantors. We may also tell them about your application, your payment history and any payments that are seriously overdue. We use this information to assess your application, set your funding limit and manage your account. You can ask us for the credit information we hold about you, ask us to correct it, or make a complaint, using the contact details below.

Cookies and tracking

We use cookies and other means to collect technical information when you visit and log on to our website. This is used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. If you want to turn cookies off, you may do so; however, some of the features that make your site experience more efficient may not function properly.

Some of these cookies and tracking technologies are operated by third parties for analytics and advertising purposes, including Meta Pixel (Meta Platforms, Inc. and Meta Platforms Ireland Ltd) and Google Analytics and Google Ads (Google LLC). These tools collect information such as your IP address, device and browser details, and the pages and actions you take on our website, and share that information with Meta and Google so we can measure our marketing, understand site usage, and show relevant ads to people who may benefit from FundTap. We do not share loan application details, credit decisions, or bank data with these providers. You can manage your Meta ad preferences at facebook.com/adpreferences and opt out of Google Analytics at tools.google.com/dlpage/gaoptout, in addition to controlling cookies through your browser.

When we share your information

Generally, we do not disclose personal information to third parties for them to use for their own purposes. However, some of the circumstances in which we may do this are:

• to your accounting software provider should you first provide us permission to do so.
• to service providers and other persons working with us to run our business, or to make the website available or improve or develop its functionality.
• in relation to the proposed purchase or acquisition of our business or assets.
• where applying for invoice financing, to perform credit checks and identification verification.

  The credit reporters we use are Centrix Credit Bureau and Equifax. They collect this information to provide credit reporting services, and may use and share it in line with their own privacy statements: Centrix and Equifax. You have the right to ask Centrix or Equifax for a copy of the credit information they hold about you, and to ask them to correct it. Their privacy statements explain how.

• to people who help us recover money owed to us, such as debt collectors or lawyers.
• where required by applicable law or any court, or in response to a legitimate request by a law enforcement agency.

Where your information is stored

Your personal information is stored on the secure servers of our trusted service providers. It may be held or accessed in New Zealand, Australia and the United States. FundTap is a New Zealand company, so if you're in Australia your information will be held by us in New Zealand. We take reasonable steps to make sure our service providers protect your information. We keep your information only for as long as we need it for these purposes, including to meet our legal and record-keeping obligations.

Accessing and correcting your information

You may access and correct any of the personal information we hold about you. To do so, please email our Privacy Officer at info@fundtap.co

Making a complaint

We take the concerns of our customers very seriously. If you have any queries or complaints about our collection, use or storage of your personal information (including a complaint relating to any failure by us to comply with our obligations under the credit reporting provisions of the New Zealand Privacy Act 2020, the Privacy Act 1988 (Cth) or under the Credit Reporting Privacy Code 2020 (NZ) or the Privacy (Credit Reporting) Code (Australia)), or if you wish to exercise any of your rights in relation to your personal information, please contact us at info@fundtap.co and we will work with you to resolve any issues, adhering to our internal disputes resolution procedures. If you are dissatisfied with the handling of your complaint, you may contact either the: